ValueAgain Cashback Terms

1. Operator, contract and scope

ValueAgain is operated by ScalePoint Ventures Oy, Business ID 3620767-9, Almavägen 26, 65610 Mustasaari, Finland ("ValueAgain", "we", "us"). These terms govern the personal ValueAgain cashback account and form the agreement between you and us when you create an account and accept them. The account has no subscription or account fee.

The service is available only when the relevant account or cashback function is expressly shown as active. A public offer, partner link, displayed rate, product preview or dashboard entry does not by itself create a payable cashback balance. The ValueAgain Account Privacy Notice, the conditions recorded for each activation and mandatory consumer law also apply. Partner-specific conditions apply to the relevant transaction; they cannot remove mandatory rights you have against ValueAgain.

2. Eligibility and account

You must be a natural person aged 18 or over, habitually resident in the European Union or European Economic Area, and hold only one personal ValueAgain account. Eligibility follows habitual residence, not citizenship. The selected offer must also be available for your residence market.

You must provide accurate information, keep your sign-in credentials secure and promptly correct material changes, including a move outside the EU or EEA. We may pause new activations while eligibility is rechecked. Corporate accounts are not offered. A work-related purchase may be made through a personal account only if the partner and the organisation funding the purchase permit you personally to receive the cashback. You are responsible for any applicable declaration, employment, expense, tax, payroll and conflict-of-interest requirements.

3. ValueAgain's role and partner purchases

ValueAgain is a cashback publisher. We are not the seller, travel provider, booking agent or payment service for the underlying purchase. Your purchase contract is made directly with the partner, which remains responsible for its price, availability, fulfilment, cancellation, refund and customer service.

We may receive an affiliate commission when a transaction is attributed to an eligible ValueAgain activation. Cashback is funded from part of commission actually received by ValueAgain. We do not guarantee that a partner offers the lowest price or that every purchase can be tracked.

4. Activating and tracking cashback

You must be signed in and select Activate cashback before visiting the partner. The activation records the partner, offer, displayed rate or formula, market, material conditions and time. Complete the purchase through that activated link within the stated tracking period and follow the recorded conditions.

Private browsing, blocked attribution technology, ad blockers, browser extensions, another device, app switching, a competing coupon or cashback link, or another referral source may prevent attribution. A recorded click does not prove that a purchase qualifies. Eligibility also depends on the partner or affiliate network reporting and validating the transaction.

Technical errors can affect a displayed rate, link, click, tracking record, partner report or dashboard entry, whether they occur at ValueAgain, a network, a partner or on your device. We investigate and correct errors against the recorded activation and available partner, network and payment evidence. A preliminary entry or an erroneously displayed amount is not proof that its conditions have been met; this does not exclude any remedy you have for our own breach or misleading information.

5. Partner-specific conditions

Partners may set different eligible products, markets, rates, calculation bases, excluded amounts, voucher rules, tracking periods, cancellation rules and claim deadlines. Review the conditions shown immediately before activation. No cashback is offered where the page says Coming soon, Visit without cashback or otherwise says cashback is unavailable.

6. Rates and calculation

Cashback may be a fixed amount, a percentage of an eligible transaction value or another formula displayed before activation. Unless the activation says otherwise, the final calculation uses the eligible value approved by the partner or network. Taxes, fees, shipping, insurance, vouchers, add-ons and other items may be excluded.

The rate and conditions recorded at activation apply to that activation. Later changes apply only to later activations. An “up to” rate depends on the eligible category recorded for the purchase. At launch, an offer qualifies only where the purchase, commission and cashback currencies can be processed without ValueAgain performing foreign-exchange conversion. Cashback is rounded to the nearest euro cent.

7. Status and when cashback becomes Available

Cashback is a conditional reward. Estimated, Pending and Validated amounts are not payable. Validated means the partner or network approved the transaction but the related commission has not yet been received. Cashback becomes Available only after the recorded conditions are satisfied, applicable cancellation and return periods have passed, and ValueAgain has received and reconciled the corresponding commission. We will not rely on non-receipt caused by our own act or omission.

No contractual cashback is due for a transaction that cannot be attributed to the recorded eligible activation, is not approved as eligible by the partner or network, or for which the corresponding commission is not received, even if an Estimated, Pending or Validated amount appears in your account. This includes an objectively ended or ineligible affiliate programme, a later cancellation or reversal, missing attribution and a documented technical reporting or processing error. We will examine any disputed entry, give a reasoned decision and correct the account record. We cannot rely on this condition to avoid responsibility for our own breach, an offer we misleadingly presented as active, or a commission we failed to collect through our own fault; mandatory consumer rights remain available.

If a partner rejects, reduces or reverses a transaction or commission, the related Estimated, Pending or Validated cashback may be rejected, reduced or reversed. We show the reported reason and amount where reasonably available and provide a way to contest the result. Available cashback may be reversed only for substantiated fraud, duplicate credit or a manifest calculation or processing error, and only while the relevant amount remains unpaid. We do not debit a cashback balance below zero. Recovering an amount already paid requires a separate lawful claim.

8. Common reasons for rejection

A transaction may not qualify if tracking failed, the purchase occurred before activation or outside the tracking period, the affiliate programme had ended before the activation, another referral received attribution, an excluded product, market, code or payment method was used, the transaction was cancelled, returned, refunded, charged back or treated as a no-show, or the activity was artificial, fraudulent or manipulated. A programme ending after a valid activation does not by itself remove the conditions recorded at activation or an already Available balance.

9. Missing-cashback claims

Where the claims function is shown as active and the partner permits an investigation, you may submit a claim from your account. Unless the recorded partner conditions state a shorter period, a claim may be submitted from 7 days after purchase and no later than 60 days after purchase. We can normally open a partner or network investigation only if a matching ValueAgain activation was recorded.

We may ask for the partner, purchase date, order or booking reference, amount and a redacted confirmation containing those details. Never send complete card or banking credentials or unrelated traveller data. A claim starts an investigation but does not guarantee approval. You may make a general service complaint about ValueAgain even where no activation was recorded.

10. Manual EUR-SEPA bank payouts

When your Available balance reaches EUR 10, you may request a payout at any time. You may select any euro-and-cent amount from EUR 10 up to your Available balance. ValueAgain charges no payout fee. Pending and Validated amounts cannot be requested.

The launch payout method is a manual EUR-SEPA bank transfer. You must provide the legal name of an account holder and an eligible EUR-denominated IBAN reachable through SEPA, and confirm that you are a named holder. A joint account is eligible if you are a named holder. The IBAN need not be in your residence country. We may require a submitted-name match or equivalent bank verification and SEPA-reachability check before approval. Those checks do not independently prove your legal identity.

The requested amount immediately moves from Available to In payout and cannot be requested twice. A named operator manually reviews the request. We aim to instruct an approved transfer within 5 business days after receiving a complete valid request. Bank processing time is additional, so receipt is not instant. A payout is marked Paid only after retained bank evidence confirms execution. If evidence establishes that no transfer was made and the request is safely cancelled or fails, the reserved amount is returned to Available exactly once. An uncertain transfer remains reserved while investigated; it is not automatically retried or released.

Available cashback does not expire, earn interest or have to be spent through ValueAgain. It cannot be transferred between users. The EUR 10 threshold does not apply to a final payout after account closure. No gift-card, voucher, crypto or automatic payout method is part of this launch model.

11. Referrals

ValueAgain may separately offer a voluntary referral programme. When it is shown as active, eligibility, invitation attribution, qualification, bonuses, limits and payment are governed by the separate Referral Terms accepted for that programme. Merely sharing a link does not create a bonus entitlement. Referral bonuses do not change the conditions for cashback on a partner purchase. Pausing new invitations does not remove rights arising from invitations already validly accepted under the separate terms.

12. Prohibited use and review

Duplicate accounts, manipulated attribution, artificial purchases, automation and attempts to obtain unearned rewards are prohibited. Where objective evidence indicates misuse, we may suspend the affected transaction, cashback or payout while investigating. We give you a reasonable opportunity to respond unless doing so would compromise a fraud, security or legal investigation. A shared household, connection or joint account is not by itself proof of misuse.

13. Programme changes

Partners may change or end their programmes. We may change rates or availability for future activations and immediately pause new activations for legal, security, technical or partner-programme reasons. Existing transactions remain governed by the conditions recorded at activation and the partner's later validation and commission payment. A programme change does not reduce Available cashback.

We may make a non-material change to these terms for a stated operational, legal, security or product reason after reasonable notice. We will not impose a material adverse change to an existing agreement unilaterally; we may instead end it on reasonable notice and offer a new agreement. Version 1.2 applies prospectively after its publication and acceptance; an earlier activation retains its recorded terms. No change or termination removes Available cashback or worsens the recorded conditions of an earlier activation.

14. Privacy and communications

We process account, activation, attribution, transaction, claim and payout data as described in the ValueAgain Account Privacy Notice. Optional cookie consent, acceptance of these terms and marketing consent are separate choices. If required attribution technology is unavailable, you may continue to the partner without ValueAgain cashback where technically possible.

Operational messages about security, legal changes, claims, cashback or payouts are service communications and are not marketing. Keep your email address current.

15. Service availability and responsibility

We do not guarantee uninterrupted access or a partner's products, prices or quality. Partner-purchase disputes must be directed to the partner. We remain responsible for our own obligations. Nothing in these terms excludes or limits liability, remedies or consumer rights that cannot lawfully be excluded or limited.

16. Right of withdrawal

If you are a consumer, you may withdraw from the ValueAgain account agreement within 14 days after concluding it, without giving a reason. Send a clear statement to hello@valueagain.com or to ScalePoint Ventures Oy, Almavägen 26, 65610 Mustasaari, Finland before the deadline. You may use the form below, but it is not required. Where the agreement is concluded online, an online withdrawal function will also be available in the service during the withdrawal period. We acknowledge an electronic withdrawal on a durable medium without undue delay.

The ValueAgain account is free, so there is no account price to reimburse. Withdrawal ends the ValueAgain agreement and account service, subject to completing any validly requested or already dispatched payout and retaining or restricting records where law permits or requires. A requested or processing payout is not cancelled merely because you withdraw or close the account. It does not cancel or alter a purchase made directly with a partner. Your separate right to close the account at any time under section 17 is not limited by the 14-day period.

Model withdrawal form

To: ScalePoint Ventures Oy, Almavägen 26, 65610 Mustasaari, Finland, hello@valueagain.com

I hereby give notice that I withdraw from my contract for the ValueAgain cashback account, concluded on [date].

Name: [name]
Account email: [email]
Date: [date]
Signature: [only if sent on paper]

17. Account closure

You may close your account at any time through the account where available or by contacting us. New activations stop. Existing transactions are resolved under their recorded conditions. Once eligible transactions are resolved, any Available balance is paid through the bank payout method regardless of the normal EUR 10 threshold.

If you do not provide valid payout details after reasonable reminders, we restrict and retain the balance while applicable rights and limitation periods remain open; we do not silently convert it into ValueAgain revenue. Account data is then deleted, anonymised or retained only as described in the Account Privacy Notice and applicable law.

18. Complaints, law and dispute resolution

Contact hello@valueagain.com with enough information to identify the issue, but do not send full card or bank credentials. We provide a reasoned response within a reasonable time.

If a consumer complaint is unresolved, the Finnish Consumer Advisory Services can provide guidance. Where competent, a consumer may refer the matter to the Finnish Consumer Disputes Board. These terms are governed by Finnish law without depriving you of mandatory protection available in your country of habitual residence. You may bring proceedings in any court available under mandatory consumer law.

19. Contact

ValueAgain / ScalePoint Ventures Oy
Business ID 3620767-9
Almavägen 26
65610 Mustasaari
Finland
hello@valueagain.com